Management provides strong and clear leadership to achieve continual improvement in the company’s activities and processes.

Primary responsibility and authority for establishing and reviewing the Fundamental Quality Objectives and for maintaining a high level of quality of service lie with the Board of Directors and Executive Management. Measurable Targets, consistent with the Fundamental Objectives, are also established and the degrees of achievement are measured at appropriate levels within the company.

Office Managers, QMS Managers and Group Managers also play important roles, including setting and achieving Measurable Targets. Successful implementation of the Quality Management System also draws upon the direct involvement and support of members of staff. Processes for periodic review of Fundamental Quality Objectives and Measurable Targets are provided and implemented.

The company's Core Quality Management Objective is simply enhancing "Enjoyment of the Workplace" in all our endeavours. In more tangible terms, this means "Improving the economic well-being and quality of life for ALL stakeholders".

The company's other Fundamental Quality Objectives are consistent with this Core Quality Management Objective. They are directly linked to the twelve elements of the ISO:9001 Integrated Quality Management System:

Corporate Management	Comply with legal requirements and provide strong, credible managerial leadership in all areas of business. Promote a clear focus on health, safety and enjoyment within the workplace and meet all responsibilities to the community (society) and the environment.	Strive for technical excellence and motivate staff to provide clients with the highest quality, cost-effective service. Actively promote a culture of responsible, ethical conduct and professional integrity and be highly responsive to meeting the technical and professional aspirations of all employees.
Health and Safety	Promote a positive culture to prevent injury or ill-health in the workplace, provide a safe, healthy, stimulating and rewarding work environment and continuously improve the performance of the company's Occupational Health and Safety and Rehabilitation Systems.	Ensure that health, safety and rehabilitation are considered in planning and decision-making processes to ensure effective management of risk of injury, ill-health or harm and to support the welfare and well-being of all employees.
Human Resources	Provide a workplace that is stimulating, rewarding and strives to meet the technical and professional aspirations of employees and that is aligned (where practical and reasonable) with their personal purposes and objectives.	Continuously increase the skills, competence and effectiveness of company employees by education, mentoring, training and re-training of existing staff and through appropriate recruitment and training of new employees.
Financial Control	Continuously improve the management, monitoring, delivery and reporting of financial and administrative services to management, staff, suppliers and clients.	Maximise company profitability and re-invest profits to fund sustainable growth while providing reasonable reward to employees and shareholders.
Design Control	Continuously improve processes and resources for planning and executing design tasks and controlling technical documentation. Adopt rigorous design checking, review and validation processes to maintain the highest standards of design quality.	Commit strongly to applied research and development and apply modern, efficient technical design techniques and technology to enhance the company’s reputation for technical excellence and leadership in its fields of expertise.
Data Systems Control	Provide modern, high speed computing systems and adopt and maintain state-of-the-art design and modelling software and other resources to support the provision of leading-edge technical services, including a website and intranet.	Increase the speed, reliability, quality and security of internal and external networking and communications systems and enhance the breadth of content, currency and retrievability of electronic databases, libraries, documentation and records.
Administration Control	Continuously improve the content and presentation quality of data, reports and other documentation communicated to staff, clients, suppliers and the broader community..	Provide administrative support to implement and maintain the processes and systems which will improve the efficiency of all administrative tasks across the company.
Equipment Control	Adopt and maintain calibrated, accurate and reliable measurement, recording and analysis instrumentation and provide staff with appropriate training in its use and care.	Establish and maintain a Laboratory and the training of competent personnel to achieve NATA and other external body accreditations and industry registrations.
Project Control	Enhance the quality, productivity, efficiency and profitability of project work and maintain the highest standards of innovation and technical leadership in our fields of expertise.	Identify and manage financial and technical risks and adopt clear, concise and fair contractual arrangements to improve the value and quality of services to clients and the community.
Business Development	Develop, review and continuously improve the range and quality of the company’s processes and services, including seeking opportunities for expansion into new areas of technical expertise and broader geographical markets.	Apply modern, efficient technical design techniques and technology to enhance the company’s reputation for technical excellence and leadership in its fields of expertise - and to seek opportunities for adding value to client projects..
Quality Improvement	Continuously monitor and improve all areas of the company’s activities to meet or exceed the needs and reasonable expectations of internal and external clients, regulatory authorities and the community.	Conduct internal and external auditing to monitor the company's performance in all areas as a basis for conducting Management Reviews and implementing a fundamental philosophy of continual improvement.
Environmental Control	Ensure that protection and improvement of the environment and principles of sustainability, energy management and waste minimisation are considered and implemented in all the company's services and activities.	Recognise and support responses to meet the obligations of the company and its employees to contribute to the growth of knowledge on environmental issues to deliver a safe and sustainable environment for future generations.